Legal & Policies

These Terms of Use explain the basic rules for accessing and using the California Cookies website, creating an account, purchasing products, booking services or events, and interacting with our content.

By using this site, you confirm that you are legally permitted to access hemp-derived products and services in your jurisdiction and that you meet all applicable age requirements. Certain products and services are intended only for adults 21 years of age or older, and valid government-issued identification may be required for pickup, delivery, or event participation.

All products offered through California Cookies are derived from federally legal hemp and are compliant with the 2018 U.S. Farm Bill, containing no more than 0.3% delta-9 THC by dry weight. Product availability, descriptions, pricing, promotions, and educational offerings may change at any time without notice.

Creating an account requires providing accurate and truthful information. You are responsible for maintaining the security of your login credentials and for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these terms, misuse the site, attempt fraud, or engage in prohibited activity.

Educational classes, workshops, consulting, and wellness-related services are provided for informational and educational purposes only. Nothing on this site is intended to diagnose, treat, cure, or prevent any medical condition. Participation in events or services is voluntary and at your own discretion.

We reserve the right to refuse service, cancel orders, or restrict access where required by law, safety considerations, or compliance obligations.

Continued use of this website constitutes acceptance of these Terms, which may be updated periodically.

This section explains how California Cookies collects, uses, and protects customer information, and how we communicate with you as part of operating our website and services.

We collect only the information necessary to operate the store and provide services, such as your name, email address, contact details, order history, and account preferences. Information is used for purposes including order fulfillment, account management, customer support, internal analytics, fraud prevention, and compliance with legal requirements.

Our website uses first-party cookies to support essential functions such as login sessions, shopping cart persistence, checkout flow, and site security. These cookies are required for the website to function properly and are not used for cross-site tracking or advertising.

Payments are processed securely through Square, a PCI-DSS Level 1 compliant payment processor. California Cookies does not store or process credit card numbers, CVV codes, or full payment credentials on its servers. Only non-sensitive, tokenized payment references and transaction metadata are retained for order records and customer support.

We do not sell customer information and do not share personal data with third parties for advertising purposes. Any internal analytics used are limited to improving our own products, services, and customer experience.

You may request access to your personal data, request corrections, or request deletion of your account by contacting us directly. Communication preferences, such as email notifications or order updates, can be managed through your account or by contacting the store.

Your privacy matters to us, and reasonable administrative, technical, and organizational safeguards are used to protect your information.

This section outlines how refunds, returns, and order issues are handled at California Cookies.

Due to the nature of hemp-derived, consumable, and regulated products, all sales are generally final once an order has been fulfilled or leaves our facility. This policy helps ensure product safety, quality, and regulatory compliance.

However, we understand that issues can occur. Refunds or replacements may be considered in limited circumstances, including:

• Receiving the incorrect product
• Items that arrive damaged or defective
• Fulfillment or processing errors on our part
• Orders that could not legally be completed or delivered

To be eligible for review, issues must be reported within 48 hours of pickup or delivery, along with your order number and a brief description of the issue. Supporting photos or documentation may be requested to help resolve the matter quickly.

Order cancellations may be possible only before fulfillment begins. Once an order has been prepared, packaged, or shipped, cancellations are no longer guaranteed.

Approved refunds are issued to the original payment method and processed through Square. Processing times may vary depending on your financial institution.

We encourage customers to contact the store promptly with any concerns so we can assist in a timely and fair manner.